Transaction OK
Goodbye
These were the 3 words that appeared on the payment card reader.
I can’t imagine much thought or energy went into that part of the customer experience.
How about…
Payment accepted
Have a great day
Or
All good
Enjoy your order
Now that feels better.
1% improvements to the experience all add up.
When was the last time you bought something from your business pretending to be a new customer?
